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Warm Welcome guarantee

„Warm welcome“ guarantee means all the offered programs have been personally tested by us, this way we can guarantee the friendly and quality service all time.

All our partners follow the principles of our “Warm Welcome Codex” to ensure you receive warm and high quality service and you wish to return next time.

Our “Warm Welcome Codex” contains the following principles:

Flexibility

Your satisfaction is our prime target, therefore we are willing and ready to customize our standard programs to your needs as much as possible.

Kindness

All our partners and colleagues committed to do their job with heart and hand and a smile on their face.

Courtesy

Your satisfaction is our top priority. All our partners and colleagues seek for continuous feedback how to serve you better. We will deal with any issue immediately to make sure leave satisfied after a weekend program.

Diversity

We offer a wide range of different programs and we continuously seek for new wine tours and leisure programs to increase the variety of our offers.

Personalized service

We look after the personal needs of our guests and try to satisfy them. All our guests who fill out the form will receive a personalized gift.